DO YOU REALLY OFFER FREE US SHIPPING ON ORDERS OVER $125? 

We do! Simply select the "Free Shipping" option at checkout to receive free USPS shipping. If you'd prefer, you can expedite your order and choose UPS instead - it's up to you.

HOW QUICKLY WILL I RECEIVE MY PACKAGE? 

All orders are shipped from Chicago twice a week; we don't ship on weekends or national holidays. If you need your shipment expedited, please reach out to info@sirdogwood.com before placing your order to discuss your timeframe.

WHAT IS SIR DOGWOOD'S RETURN AND EXCHANGE POLICY FOR DOMESTIC ORDERS?

US customers may return or exchange unworn items purchased from Sir Dogwood for a full refund, exchange or store credit within 14 days of receiving your item.


To initiate a return or exchange, email us at info@sirdogwood.com, include your name, order number and the details of your return or exchange. We will respond with a pre-paid return label for you to use to get the item back to us. All returns are shipped via USPS. Please note that we do not cover the cost of returns or exchanges on international orders, and any discounts used for your original order cannot be applied to returned or exchanged items.  

If your return is received within 14 days, we will refund you the full amount of your purchase (excluding shipping charges) following receipt of your original order. These funds will be credited back to your original form of payment. You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days for shipping and processing. We do not accept worn, broken or damaged items as returns or exchanges.  If we cannot fulfill an exchange because the item requested is sold out, we will issue a refund or store credit. If your request is received after the timeframe indicated, we regret that we cannot issue a refund or exchange.

 

HOW LONG DOES IT TAKE TO PROCESS A RETURN OR EXCHANGE?

Returns and exchanges are processed the same day that they are received. Exchanges typically ship within 3-4 business days and refunds are issued immediately. Your bank or credit card provider can take up to 7-10 business days to issue the funds back to your account. For more information on when you can expect to see the funds back on your account, contact your bank or credit card provider.

You will receive an email confirmation from Sir Dogwood once your return or exchange has been processed. 

  

TO INITIATE A RETURN OR EXCHANGE, SEND AN EMAIL TO INFO@SIRDOGWOOD.COM