Frequently Asked Questions

Check out our Frequently Asked Questions below. Still need help? Contact us at help@sirdogwood.com

Sizing & Measurements

Look for the brown tab with the measuring tape icon that says "Size Chart" on the right side of each product page. Different brands have different size charts so please consult each product's size chart before placing an order.

The best way to measure your pup is to take their neck, length, and chest measurements and compare them to the product's size chart. Check out this graphic for more information.

US Shipping & Returns

We ship outstanding orders twice a week from Chicago, IL. We do not ship on the weekends nor do we ship on national holidays. USPS shipments can take at least 3 business days from the shipment date (not your order date) to arrive, and in some cases longer, particularly during the holidays. If you need an item by a specific date, please reach out to us directly before placing your order so we can advise on our shipment schedule and your shipping options.

You may return unworn items purchased from Sir Dogwood for a refund within 14 days of receiving your item. To initiate a return, email us at help@sirdogwood.com, include your name, order number and the details of your return. We will respond with a pre-paid return label. All returns are shipped via USPS. Please note that we do not cover the cost of returns on international orders. If your return is received within 14 days, we will refund you the full amount of your purchase (excluding shipping charges) following receipt of your original order. These funds will be credited back to your original form of payment. You will receive an email confirmation once we’ve processed your return. Please allow up to 7 days for shipping and processing. If your return is received after 14 days, you will be issued a store credit. Due to hygienic concerns we cannot accept any returns on beds, throws, toys, or pet bowls.

To initiate a return, send an email with your order number to help@sirdogwood.com. We will respond with a pre-paid shipping label so you can get the item back to us.

Refunds are issued as soon as the returned merchandise is received in house and processed. Your bank or credit card provider can take up to 7-10 business days to issue the funds back to your account. For more information on when you can expect to see the funds back on your account, contact your bank or credit card provider.

Exchange Policy

If you would like to exchange your item for a different size or another product, we will issue you a store credit once your return is received and processed. The store credit can then be used to purchase the correct size or new item. We do not offer direct exchanges. Shipping will have to be paid on any new orders.

International Orders

Global delivery is now available via UPS Worldwide. Please note: international customers are responsible for any additional customs fees, clearance fees and/or import duties that may be charged on arrival. Import duties are a tax imposed by your own government on goods from other countries. We have no control over whether your government will or will not charge import duties. Please refer to your country's import policies before placing an order.

Yes. Please note that we do not cover the cost of returns on international orders. You can reach out to help@sirdogwood.com for details.

Dog Models and Influencers

Not at the moment, but if that changes we will announce on our social media, so keep an eye on our IG!

Not yet, but if we do launch one we will do so on our social media, so keep an eye on our IG!

Hello Chicago!

We are completely online and don't have a brick and mortar storefront (yet!), so all of our orders are fulfilled via mail. We do however do pop-ups throughout the year so keep an eye on our social media for those announcements.