Frequently Asked Questions

Check out our Frequently Asked Questions below. Still need help? Contact us at

Sizing & Measurements

Look for the brown tab with the measuring tape icon that says "Size Chart" on the right side of each product page. Different brands have different size charts so please consult each product's size chart before placing an order.

The best way to measure your pup is to take their neck, length, and chest measurements and compare them to the product's size chart. Check out this graphic for more information.

US Shipping & Returns

We ship outstanding orders twice a week from Chicago, IL. We do not ship on the weekends nor do we ship on national holidays. USPS shipments can take at least 3 business days from the shipment date (not your order date) to arrive, and in some cases longer, particularly during the holidays. If you need an item by a specific date, please reach out to us directly before placing your order so we can advise on our shipment schedule and your shipping options.


Exchange Policy

We do not offer price adjustments once an item has been purchased. 

International Orders

Global delivery is now available via UPS Worldwide. Please note: international customers are responsible for any additional customs fees, clearance fees and/or import duties that may be charged on arrival. Import duties are a tax imposed by your own government on goods from other countries. We have no control over whether your government will or will not charge import duties. Please refer to your country's import policies before placing an order.

Please also note that we do not cover the shipping cost of returns on international orders. You can reach out to for details.

Dog Models and Influencers

Not at the moment, but if that changes we will announce on our social media, so keep an eye on our IG!

We do - we launched our Sir Dogwood Ambassador program in 2022 and have already accepted our newest group of affiliates for the remainder of the year. When we re-open the program to new candidates in 2023 we will post additional details and a link to the application at that time.

Hello Chicago!

We are completely online and don't have a brick and mortar storefront (yet!), so all of our orders are fulfilled via mail. We do however do pop-ups throughout the year so keep an eye on our social media for those announcements.